The Department of Trade and Industry (DTI) garnered the highest rating among the 24
government agencies rated for sincerity in fighting corruption in the Social Weather Stations
(SWS) 2013 Survey of Enterprises on Corruption, with the exception of the Office of the
Dr. Mahar K. Mangahas, SWS President, cited DTI-X’s Excellent Rating during his presentation
of the 2014 SWS Survey Review held last February 26, 2014 in Cagayan de Oro City
“The OP maintained its Excellent net sincerity rating in fighting corruption obtained in 2012
(+80) with its (+77) performance in 2013. Of the four agencies with a Very Good (i.e., +50 to
69) net sincerity rating, the DTI garnered the highest rating in 2013 with +58, followed by the
Department of Health (+53), Social Security System (+52) and Department of Social Welfare
and Development (+52).”
The DTI ranked second in the two previous study periods, with a +38 Good Rating in 2009,
improving to +59 Very Good in 2012 before climbing to the top spot with +58 Very Good in
Surprisingly, the DTI in the CDO-I (Region X) study area did even better compared to the
agency’s national ratings for all three study periods: +57 Very Good in 2009 (vs. the +38 Good
national rating when it ranked #1 among all seven study areas).
It further improved to +64 Very Good in 2012 (vs. +59 for national) before finally breaking the
threshold for Excellent Rating with +70 for 2013 (vs. +58 for national and +63 for the next
highest ranked survey area (Iloilo).
The Customer Satisfaction Feedback for 2013 (CSF 2013) compiled by DTI X Regional Office
shows a composite 99.86 percent satisfaction rating for the entire region. Indeed, the individual
reports by provincial office show a uniformly high rating that does not dip below 99 percent for
all five provincial offices as well as the regional office.
“This is the percentage of clients who rated our service from good to excellent,” said Acting
Region X Director Lindao O. Boniao. “This indicator is a template from our HO. Most of the
respondents (4,446 out of the 6,306) are Business Name Registration clients.”
“Our in-house CSF survey results validates the findings of the 3rd party survey conducted by
SWS,” notes DTI-X Consumer Welfare Division Elvira A. Cajigas.
Another benchmark bolsters the CSF 2013 findings. The National Consolidated Monitoring
Report of Consumer Complaints for CY 2013 prepared by Consumer Welfare Division OIC
Gerald C. Calderon shows that while DTI-X registered the highest number of total complaints
among the agencies 16 regional offices with 20,888 (accounting for 22.6 percent of the 92,342
national totals recorded), it likewise managed to resolve 20,776 of the cases for 99.5% solution
efficiency, even better than the entire DTI’s national consolidated 97.7% solution efficiency.
Ms. Boniao believes the region’s performance in the resolution of consumer complaints
contributed greatly to the public’s positive perception reflected in DTI-X’s CSF 2013 survey
findings and the SWS Third Party Survey.
“We believe that the high volume of complaints we received directly and through the consumer
welfare desks throughout the region shows the public’s high regard for the DTI and its ability to
resolve their complaints,” Ms. Boniao noted.
Mr. Mangahas said The 2013 Survey is based on face-to-face interviews of executives of 951
enterprises in National Capital Region, Metro Angeles, Cavite-Laguna-Batangas, Metro Iloilo,
Metro Cebu, Metro Davao, and Cagayan de Oro-Iligan (CDO-I) over the period July 31 to
November 29. The 2013 Survey of Enterprises on Corruption is the 11th in a series of surveys
done by SWS since 2000.
“In each area, sampling is stratified into one-third large (total 315 companies) and two-thirds
small/medium (633 companies), which are combined without weighting. The previous year’s
sample of companies are revisited, with those unable to respond replaced by random drawings
from a cumulative list of companies interviewed in earlier lists, list of signatories to the Integrity
Initiative, and from BusinessWorld’s Top 1000 Corporations in the Philippines magazine.”
The 2013 round of the Survey of Enterprises was conducted by SWS with support from
Australian Aid – The Asia Foundation Partnership in the Philippines, and in partnership with the
National Competitiveness Council and the Makati Business Club’s Integrity Initiative program.